Policies & FAQ
The questions families ask us
Answered plainly. The full detail is in your Guest Guide and Boarding Services Agreement.
Do you take dogs other kennels turned away?
Often, yes. We’re trainer-owned and experienced with reactive, anxious and difficult-to-handle dogs. What we need from you is complete honesty about your dog’s history before the stay — including any bite history. We can work with almost anything we know about in advance.
Do you require spaying or neutering?
No. Intact dogs are welcome. There is never any group play here — every guest is boarded and turned out on their own — so an intact dog or a female in season is not a problem for us. Tell us in advance so we can plan turnout.
Can my two dogs stay together?
Yes, if they’re from the same household and settle well together. Each dog is still charged its own nightly rate. One thing to know: turnout is one guest at a time, so extra playtime isn’t available to households boarding two dogs.
How young can a puppy be?
Sixteen weeks, with the full vaccination series complete. Younger puppies aren’t housed in the main facility, but we can sometimes take them privately in a kennel attendant’s home, two at a time. Call and ask.
Will you give my dog medication?
Yes. Medication is part of our higher-care rate at $75 per day. Send it in the original labelled container with written instructions, and bring pill pockets or whatever trick works at home. Every dose is logged.
What if my dog gets sick or hurt?
We call you first, then your emergency contact. If we can’t reach anyone and it’s urgent, we take your dog straight to a veterinarian. Treatment is at the owner’s expense, which is why we ask for your vet’s details and an emergency contact on the registration form.
Is anyone there overnight?
No, and we’d rather tell you that plainly. The facility is staffed from 7:00 AM to 9:00 PM every day. Overnight, every guest is secured in their own climate-controlled suite, and the building is locked and alarmed.
Can I watch my dog on camera?
We do have cameras, but they're for our team to keep an eye on the building, not a feed we can open up to owners. What you'll get instead is updates and photos during the stay, especially on longer ones. We'll always send them — we just can't promise constant contact, because caring for everyone here has to come first.
Do you offer daycare or board and train?
Neither is live yet. Boarding is what we do, and we’d rather do one thing properly. Tiffany is a professional trainer, so if you want training work alongside a stay, call and ask what’s possible.
Who can board
- Sixteen weeks and older, with all vaccinations complete
- Intact dogs, senior dogs, and dogs with conditions we can manage safely
- Crate accommodation, including for guests who settle better in a smaller space
- Puppies under sixteen weeks aren’t housed in the main facility. We can sometimes take them privately in a kennel attendant’s home, two at a time. Please ask.
Behaviour disclosure
Please tell us about bite history, aggression, escape tendencies, resource guarding or severe anxiety before the stay. We accept many guests other facilities turn away — but only when we know what we’re working with.